Shipping & Returns
1. Delivery & Fulfillment Guidelines
We primarily serve our local communities with strict temperature-controlled fulfillment methods to protect the quality of our raw products.
-
Temperature Control: We ensure our cold-pressed products are kept at safe refrigeration temperatures up to the exact moment of delivery or local pickup.
-
Customer Responsibility: Once a delivery is completed or an order is picked up, the responsibility for maintaining proper refrigeration transfers entirely to you. Juices must be placed in a refrigerator immediately.
2. Perishable Returns & Order Issues
Because our fresh juices are highly perishable, we maintain a strict policy to ensure safety and quality control:
-
All Sales Final: Due to the raw nature of our juices, we do not accept returns or offer refunds once an order has been picked up, shipped, or delivered.
-
Damages & Fulfillment Errors: If your order is incorrect or arrives damaged, please contact us within 24 hours of delivery or pickup through our contact page. Please include a photo of the issue so we can quickly arrange a replacement or store credit.